Productivity

Increase your Sales and Rate of Success by up to 16%
with PC Mirror

What is Productivity?
The TAPS Program
Training and Coaching

What is Productivity?

pro·duc·tiv·i·ty (definitions)
1. The rate at which goods or services are produced especially output per unit of labor.
2. Yielding favorable or useful results; constructive.

The effectiveness of employee (and consultant) participation is dependent on a combination of factors including their attitude and motivation along with additional factors often beyond their control. Updated computer software and hardware, enlightened management, training and the proper tools can greatly enhance worker attitudes and productivity – and the bottom line.

Training and coaching greatly enhance employee retention and satisfaction. PC Mirror enhances employee satisfaction. When combined with our TAPS program, it can significantly increase your bottom line. Even in this increasingly technical age, the importance of satisfied employees cannot be overstated. Although 68% of all companies rank employee satisfaction as a primary reason for a company’s success, they frequently overlook the importance of training and coaching and powerful products like PC Mirror to produce better results.

Sometimes, it’s the simplest things that are still the most effective. PC Mirror, effective monitoring and feedback, training and coaching, performance bonuses and personal challenges are all proven effective methods of enhancing employee performance and productivity.

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The TAPS Program

The PC Mirror TAPS (Tonality Attitude Posture Smile) productivity program targets those crucial ingredients required for more successful sales and support communications. Utilizing it in conjunction with PC Mirror helps explain the significant productivity improvement.

Tonality - 85% of communication over the telephone is interpreted by the tonality and attitude of the speaker's voice. The proper tonality is like a solid handshake. It facilitates sales and happy customers - the absolute key to any successful business.

Attitude - The proper attitude is the foundation to phone success. Using PC Mirror to ensure that you "Smile while you dial" facilitates success since "people can hear when you smile". It will even help you maintain and regain your composure, when necessary.

Posture - While speaking on the phone good posture is very important. It will help your employees maintain their energy, lower stress on their neck, back and wrists and help them keep a positive attitude. It will also help them sound better since it may reduce cramping of the diaphragm.

Smile – It’s amazing how important a smile is. Many sales trainers and coaches emphasize the importance of a smile. People can hear when you smile, even while on the telephone – and they will respond accordingly. Many experienced sales people have learned to take a breath and force themselves to smile, before and during a telephone call. It does make a difference.

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Training and Coaching

People often forget the obvious that business involves human interaction. They lose confidence in their own instincts and understanding of relationships and the importance of the attitudes of the people who work for them.

Training and coaching will rectify this situation while greatly improving sales and both customer and employee satisfaction. It has also been shown to increase employee retention by up to 40%, as reported by several companies.

Your employees are your most valuable resource. The professionalism and attitudes they put forth, is reflected by your customer. We silk-screened for Lexus (one of our clients) on our PC Mirror, "In the eyes of my customer, I am Lexus". They have since re-ordered our customized PC Mirror several times. Because it works.

For a relatively nominal fee, PC Mirror and continuing training and coaching can have a significant result on your bottom line.

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Productivity

Increase your Sales and Rate of Success by up to 16% with PC Mirror

Increase your Sales and Rate of Success by up to 16%
with PC Mirror